Refund Policy

At Infinite Métis, we take pride in being a made-to-order service. Once you place an order, we immediately start working on producing your item with utmost care and attention. Due to the nature of our process, we regret to inform you that we are unable to accept refunds or exchanges, except in cases of damage or if you receive the wrong product.

If you encounter any issues with your order, we encourage you to contact us promptly. Our team is dedicated to resolving any concerns you may have and ensuring your satisfaction with our products. We value your business and are committed to providing excellent customer service.

Thank you for your understanding of our refund and exchange policy. We look forward to serving you and providing you with a high-quality, made-to-order item that meet your expectations.

Damages and issues

We kindly request that you inspect your order upon receipt and contact us immediately if you encounter any issues such as a defective or damaged item, or if you receive the wrong item. Our team is committed to resolving any such issues promptly and making it right for you.

We appreciate your cooperation in checking your order upon delivery and reaching out to us as soon as possible in case of any problems. Your satisfaction is our top priority, and we are here to ensure that you receive a high-quality products that meet your expectations.

Please contact us with any concerns or issues you may have, and we will be glad to assist you in resolving them.

Exceptions / non-returnable items

We would like to inform you that there are certain types of items that are not eligible for return. These include perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. If you have any questions or concerns about the specific item you have purchased, please do not hesitate to contact us for further assistance.

Please note that we are unable to accept returns for sale items or gift cards.

Exchanges

To expedite the process of obtaining the desired item, we recommend returning the original item and place a separate purchase for the new item. Once your return is accepted and processed, you will receive a refund for the returned item, and you can then proceed with a new purchase for the item you want. This will help ensure that you get the desired item in a timely manner.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or disapproval of your refund. If your refund is approved, it will be automatically processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

We strive to provide efficient and prompt processing of returns and refunds, and we appreciate your patience during this process. If you have any questions or concerns about the status of your refund, please do not hesitate to contact us for further assistance.